Shipment Services

• Warehouse & Ship Booking: Full logistical support including warehouse entry and container loading within agreed timelines.
• Freight Considerations: Specialized handling for specific materials like ink. If alternative forwarders are required, buyers assume responsibility for additional costs and potential delays.
• Print Heads Protection: Air shipments include print heads with the machine. For sea transit, separate express delivery (DHL) is recommended to prevent damage.
• Customs Coordination: Advance coordination is required for region-specific customs documentation to ensure smooth clearance.

After-Sales Services

• Insurance Claims: Support provided for filing claims if the equipment arrives damaged.
• Warranty Terms: A comprehensive one-year warranty is provided, excluding consumables (ink systems, print heads).
• Exchange Policy: Machine exchanges for models of equal or greater value are available within 5 days of payment.
• Repair Logistics: For issues caused by operator error, shipping costs for repair components are covered by the buyer.

Service Commitment

We emphasize high-quality after-sales support with dedicated personnel capable of providing technical assistance. To ensure machine longevity, buyers are encouraged to strictly follow technician instructions during operation.